Privacy Policy

Information We Collect

Information you provide

We may collect information you choose to provide, such as:

Identifiers: name, email address, phone number

Booking details: date/time, group size, requests, notes you submit

Communications: messages you send to us by email, form, phone, or text

Information collected automatically

When you browse our website, we may collect:

Device and browser data: IP address, browser type, device identifiers, operating system

Usage data: pages viewed, clicks, time on site, referral source

Approximate location: inferred from IP address

Booking and payment data (Bookeo)

Bookings are processed through Bookeo (a third-party booking platform). Bookeo and its payment providers may collect booking and payment information directly to process your reservation. We do not store full credit card numbers on our website servers. Your use of Bookeo is subject to Bookeo’s own terms and privacy policy.

Calls and texts

If you call or text us, we may receive your phone number and the content of your message. We may keep records of communications for customer service, operational purposes, fraud prevention, and quality assurance.

Categories of information

Categories of information may include: identifiers (name, email, phone), booking details, communications, device and usage data, and approximate location derived from IP address.

How We Use Information

We use information to:

Process and manage bookings (confirmations, reminders, changes, customer support)

Respond to inquiries and provide customer service

Operate and improve our website (analytics, troubleshooting, performance)

Send administrative messages (updates related to your booking or our policies)

Marketing and advertising (where permitted) to measure performance and improve relevance of campaigns

Security and fraud prevention and to protect the safety of guests and our business

Comply with legal obligations and enforce our policies

How We Share Information

We do not sell your personal information for money. We may share information as follows:

Service providers

We share information with vendors who help us operate our website and business, such as:

Website hosting and maintenance providers

Analytics and measurement providers (e.g., Google Analytics)

Advertising platforms and measurement tools (e.g., Google, Meta)

Booking providers (Bookeo) and payment processors

Call/text and communications providers (including call tracking or messaging tools, if used)

These providers are authorized to use information only as needed to perform services for us. These partners may change over time as we implement new marketing and measurement tools.

Legal and safety

We may disclose information if required to comply with law, respond to lawful requests, enforce our policies, or protect rights, property, and safety.

Business transfers

If our business is involved in a merger, acquisition, financing, or sale, information may be transferred as part of that transaction.

Cookies, Analytics, and Advertising

Cookies

Cookies are small files stored on your device that help sites function and remember preferences. We may use cookies and similar technologies (pixels/tags) for:

Essential site functionality

Remembering preferences

Analytics and performance measurement

Advertising measurement (and, where enabled, remarketing)

Analytics (Google Analytics)

We use analytics to understand site usage and improve the website. Analytics tools may collect information such as pages visited, time spent, and device/browser details.

Advertising (Google and Meta)

We may use Google and Meta advertising tools (including conversion tracking and, where enabled, remarketing/retargeting pixels) to:

Measure and improve campaign performance

Understand which ads lead to inquiries or bookings

If enabled, show ads to people who previously visited our site (remarketing/retargeting)

We may use Google and Meta advertising tools (including conversion tracking and, where enabled, remarketing/retargeting pixels) to:

Your choices

You can control cookies through your browser settings (block/delete cookies). If you disable cookies, some features may not function properly. Where remarketing is enabled, you can manage ad personalization through your Google and Meta ad settings and use available industry opt-out tools where applicable. Where available, you may also manage cookies through our on-site cookie settings.

Do Not Track

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard, we do not respond to Do Not Track signals at this time.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure.

Data Retention

We retain personal information only as long as reasonably necessary to:

Provide services and manage bookings

Maintain business records

Comply with legal obligations

Resolve disputes and enforce agreements

Children’s Privacy

Our website and experiences are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps.

Your Rights and Requests

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain processing. We will respond to reasonable requests as required by applicable law.

To submit a privacy request, email info@numberoneescaperoom.com. To protect your information, we may request verification before responding.

Third-Party Links and Services

Our website may link to third-party services (including Bookeo). Third parties operate under their own privacy practices. We are not responsible for third-party policies.

Updates to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date above.

Contact Us

If you have questions about this Privacy Policy, contact us:

A Haunted House Escape Room
6820 W. Sahara Ave., Ste. 8, Las Vegas, NV
(702) 551-3262
Email: info@numberoneescaperoom.com